Service Representative

Our client, a Top 5 Bank in Canada is looking to hire a Service Representative for their team with an initial of 18 contract which is renewable. This role is currently remote, can change to one day week in the office.

• Count, sort and package currency and coin quickly and accurately.
• Balance assigned cash drawer in accordance with Bank directives.
• Exhibit effective follow through and ownership in every customer interaction.
• Handling of special services, such as foreign money and collections.
• Accept and process customer transactions accurately and timely.
• Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly.
• Ensure name tags and dates are always displayed.
• Support professional bank image by ensuring care for the branch environment and appearance of the branch as well as personal appearance.
• Perform other administrative tasks as needed. Attend all branch meetings.
• Identify customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.

Must have skills:

• 1 year of cash handling or customer service experience
• High school diploma or equivalent
• 2-4 years of relevant experience.

Nice-To-Have Skills:

• Ability to develop customer relationships.
• Ability to make sound transactional decisions to ensure policies and directives are met.
• Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management.

If you are qualified and interested in discussing this role in more detail, please submit your resume to priyanka2@ifgpr.com