Pay Rate: $25
Location: Scarborough ON
Job Type: Contract
Our client, a major financial institution in Canada is looking to hire a French Helpdesk/Technical Support for a 12-month contract. This role is hybrid with 4 days a month in Scarborough.

Responsibilities Include:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
  • Troubleshooting customer concerns over inbound phone calls
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Fluent English/French- Mandatory (no exceptions, bilingual and fluency in both required) 1-2 Years Customer Service Experience.
  • 1-3 years of browser troubleshooting practices.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have
  • Previous Help Desk or Contact Center experience.
  • Technical Help Desk Experience.
If you are interested in this opportunity, kindly send your resume in MS Word format to