Pay Rate: $0
Location: Fargo ND
Job Type: Contract
Title: Customer Support Specialist - OATS
Location: Fargo, ND - open to U.S Remote
Duration: ASAP - June 30th 2023 - Strong potential for extension

Scope of this role: 
  • Respond to compliance tool basic service support inquiries 
  • Respond to policy-related and program-specific inquiries 
  • Triage help-related inquiries to redirect to appropriate teams 
  • Follow workflow to grant tool access 
  • Follow workflow to grant PowerBI access 
  • UAT Testing for new feature releases (on a monthly basis) 
  • Onboard new users into the compliance tool 
  • Assigning out any new tickets and tagging 
  • Troubleshoot and provide ideas on issues discovered 
  • Knowledge of Microsoft Dynamics CRM is preferred, but not required 
  • Ability to troubleshoot and escalate as needed 
  • Must be an independent worker, as working with peers from global time zones 
  • Technical Support experience, with experience managing high volume of tickets 
  • Prefer minimum associates degree in Business or related field 
  • Knowledge of Microsoft Office Suite - Outlook, Word, PowerPoint, OneNote, Excel, Visio 
  • Strong analytical and problem-solving skills 
  • High attention to detail 
  • Must be able to communicate effectively through written and verbal communication in a professional manner 
  • Ensure adherence to custom business policies and procedures 

Hours: CST 
  • 8-5, with rotating one week 10-7 (about every 1.5 months) 
  • Lunches need to be taken around meetings 

For consideration, please send your resume to with "Customer Support Specialist- OATS" in the subject line.  

D#ind123 #TA