Our client, a large financial institution, is looking for a Bilingual Early Stage Dialer (ESOP) for a 6-month contract working remotely and head office is in Montreal.
As a Bilingual Early Stage Dialer (ESOP) your duties will include but not be limited to::
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Performing Inbound / Outbound collection calls to clients in regards to past due payments
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Responding to inquiries regarding delinquent accounts and negotiating payment arrangements
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Offering Hardship solutions to customers by completing risk assessments
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Documenting all activity details in appropriate systems
Qualifications required for the Bilingual Early Stage Dialer (ESOP):
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Strong BILINGUAL communication and writing skills (French/English)
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P2 years of previous call center or customer service experience
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Basic understanding of Consumer Collections and relevant functional procedures
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Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)
If you are interested in this opportunity, kindly send your resume in MS Word format to Ryan@ifgpr.com today!
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