Pay Rate: $23
Location: Ottawa ON
Job Type: Contract
Our client, a Top 5 Bank in Canada is looking to hire a Bilingual Customer Service Analyst to their team for a 6-months of contract with a possibility of extension/conversion. This role is on site for first month and moving to 2 days a week in office after.
Responsibilities Include:
  • Resolving client telephone and email inquiries timely and effectively
  • Using discretion and problem-solving skills to satisfy the requirements of the customer's request
  • Contributing to ideal centre functionality by adhering to goals, policies, and procedures
  • Utilizing key mind for sales to recognize and initiate opportunities for cross-selling and referrals
  • Facilitating a culture of communication, participation, and collaboration by being an actively positive member of your team.

Must have skills:
  • 2-4 years of financial industry experience
  • Bilingual in French is a must
  • Have a high degree of knowledge regarding procedures surrounding securities settlement
  • 2-4 years Experience in a Customer Service capacity, particularly in a Contact Center environment is an asset

Nice-To-Have Skills:
  • Previously completed a CSC course

If you are qualified and interested in discussing this role in more detail, please submit your resume to priyanka2@ifgpr.com
For other opportunities please visit www.ifg-global.com