Pay Rate: $17
Location: Toronto ON
Job Type: Contract
Responsibilities Include:
- Provide first-level support for payment inquiries from bank employees in English, French, and Spanish, managing support tickets and ensuring timely resolution.
- Conduct initial triage of inquiries and assign them to the appropriate team based on issue complexity and severity.
- Collaborate with internal teams and payment departments to ensure efficient problem-solving and communication between business partners.
- Monitor and redistribute operational reports to payment teams, ensuring accurate tracking of key metrics.
- Prepare and analyze operational KPIs and insight reports, contributing to data-driven decision-making.
- Maintain and update operating procedures to streamline processes and reduce support volume.
- Ensure compliance with bank's risk management policies and procedures, actively supporting an inclusive and high-performance work environment.
- 2-4 years financial and/or accounting experience required.
- Previous expertise with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related accounting software.
- Ability to apply accounting and mathematical principles to work as needed.
- Knowledge of procedures and regulations as related to accounting.
- Accounts payable is an asset.
- Customer service experience
- Banking / FI experience
For other opportunities please visit www.ifg-global.com