Pay Rate: $60
Location: Toronto ON
Job Type: Contract
Candidate will be responsible for providing advice and coordinate activities for management and designated internal clients, by identifying and executing on initiatives, programs and projects, directly resulting in improvements for the channels supported by National Sales and Support
Participate in projects as a Subject Matter Expert and provide input into the development and implementation of programs designed to improve end-to-end processes or technology
Partner with Subject Matter Experts to incorporate business process improvement and business change best practices into daily activities/routines. Create strategic partnerships with Front-line, Risk, Product, and other business partners
Research opportunities to deliver an improved sales customer experience.
Active participation in the channel strategy and roadmap development and execution.
Monitor the performance of processes/services to ensure efficiency, cost-effectiveness and profitability.
Must Have Requirement:
Degree/diploma in Engineering, Business, Information Systems, Accounting and/or equivalent work experience.
Minimum 3 years' experience with Process Improvement Methodologies.
Experience in technology and business process troubleshooting.
Knowledge of customer segmentation strategies and implications for the customer, employee experience and profitability.
Knowledge of approaches, tools and techniques for recognizing, anticipating and resolving organizational, operational or process problems.
Can work effectively with Word, PPT and Excel
Nice to Have:
Banking experience *Strong nice-to have especially within Retail Banking
Consulting background *Strong nice-to-have
Change management Experience
Experience working with cross-functional teams
Sound knowledge of retail and business banking
Visio process mapping experience
If you are interested in this opportunity, kindly send your resume in MS Word format to firstname.lastname@example.org today!