Salary Mid-Point: $70,000
Location: Chicago IL
Job Type: Permanent

Industry: Media / Marketing Agency

Position: Billing Supervisor

Supervisor: Director

Location: Downtown Chicago Loop

Work Location: Hybrid home and office

Interviews: Begin week of October 11, 2021

Compensation (target): Market


We are looking for a Billing Supervisor to partner closely with our Director in leading the billing team.  In this role, you will help ensure timely and accurate client billing and vendor payments. The position requires communication with clients, vendors, and internal teams, so customer service skills are critical. 

Some of the ways you will make an impact:

  • Define annual team goals and provide the necessary support and leadership
  • Supervise team performance, manage daily workload, and ensure adherence to procedures
  • Conduct routine account audit to ensure accurate client billing
  • Evaluate monthly fees to ensure all revenue is recorded timely
  • Review team’s work for accuracy and troubleshoot inconsistencies as needed
  • Resolve questions/issues raised by clients, billing team, and other disciplines
  • Partner with billers and account teams to complete client reconciliations and audits
  • Partner with billers to input/bill when necessary to meet deadlines
  • Deliver weekly/monthly reporting and metrics
  • Prepare/assist/review weekly A/P
  • Review weekly AR
  • Assist with client billing and input invoices as needed
  • Identify opportunities for improvement and automation in billing processes
  • Onboard and train new hires on company processes, systems, and more

Experience you should bring:

  • 1-3 years of billing experience; media/advertising agency billing experience (a plus)
  • 5-7 years of experience coaching, supporting, or supervising other colleagues
  • Experience identifying billing/vendor errors and troubleshooting
  • Proficiency with MS Office (Excel, Word, PowerPoint, Outlook)
  • Media Ocean system knowledge (a plus)

Who you are:

  • A strong communicator, both verbally and in writing
  • Adaptable to change and shifting priorities
  • A masterful multi-tasker who works productively and calmly under tight deadlines
  • Always organized and attentive to detail; you never miss a beat
  • Process-oriented but able to handle ambiguity
  • Analytical and resourceful; you resolve issues with ease
  • A collaborative team player with a customer service mindset

For immediate consideration, please email your resume in Word format to Cameron Wall at