Our client, a top 5 bank in Canada is looking for a Bilingual Customer Service Representative for a 5 month contract located in Downtown Montreal.
This is an exciting opportunity for customer service professionals with call centre experience.
As a Bilingual Customer Service Representative your duties will include, but not be limited to:
- Working in a fast paced environment and handling 75-100 inbound calls a day
- Assisting clients with various banking needs such as resetting passwords, completing transactions, troubleshooting any account settings etc.
- Reaching service targets while understanding client needs for products and services
- Quickly identifying and troubleshooting any problems that clients have with accounts, also sending inquiries to other departments if need be
Qualifications for the Bilingual Customer Service Representative includes:
- 2-3 years of customer service experience in a sales environment
- Excellent communication skills and problem solving skills
- Past experience working in a fast paced environment
- Ability to learn and adapt to new technologies
- Previous call centre experience is preferred
If you are interested in this opportunity kindly send your resume in MS Word format to firstname.lastname@example.org today!