Pay Rate: $0
Location: Naperville IL
Job Type: Contract

Job Title:

Collections Specialist

Job Code/ Req#:



Naperville, IL

Travel Required:


Position Type:

[i.e.: full-time, part-time, job share, contract, intern]


Job Description

A Financial Institution located in Naperville, IL is seeking a Collections Specialist to identify, monitor, recommend and execute action on non-performing accounts. Must balance financial risks/rewards to the bank with working with and meeting the needs of the customer. Minimize loss and/or maximize return on investment through prompt and appropriate loss mitigation. Utilize strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations. Maintain contact and follow-through to ensure appropriate resolution. 

Role and Responsibilities

Non-Performing Account Resolution: Analyze varying customer issues/inquiries and non-performing accounts to determine appropriate solutions

  • Contact past due customers and execute established procedures for the successful resolution of non-performing accounts, adhering to all applicable investor guidelines, requirements and regulations
  • Respond to past-due customer-initiated requests and work with customer to resolve delinquency in a manner beneficial to all parties
  • Negotiate the delinquent account resolution by balancing the financial risks/rewards to the bank with working with and meeting the needs of the customer
  • Apply skip tracing techniques and strong negotiation skills when required
  • Keep management apprised of complex or high-risk situations or issues
  • Build and maintain constructive relationships with internal and external business partners, suppliers, vendors and regulatory officials
  • Stay abreast of and incorporate changing regulations and procedures and ensure compliance

Monitoring and Follow-up: Maintain accurate and timely information and records in Bank systems Analyze pertinent reports and function-specific data/metrics to identify delinquencies, default, foreclosure and other non-performing accounts

  • Provide courteous and timely follow-up to calls and correspondence.
  • Monitor proceedings in accordance with bank policies and applicable state and federal laws and guidelines
  • Maintain contact with past due customers throughout resolution process to ensure appropriate follow-through and resolution

Risk Management

  • Ensure compliance with government regulations, internal policies, procedures and guidelines for the purpose of audit and compliance
  • Minimize losses by ensuring timely portfolio processing and effective decision-making
  • Make recommendations for reducing risk.

Preferred Skills

  • Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc.
  • Working understanding of Consumer Collections and relevant function areas, including regulatory and consumer guidelines, pertinent documentation and initiatives (for example, property appraisals, Broker Price Opinions, Service Alignment Initiatives)
  • Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area Familiarity with Auto Dialers and dialing platforms
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Strong customer service orientation (1-3 years)
  • Keen analytical skills
  • Attention to detail

Nice to have skills:

  • Negotiation and skip tracing skills

Soft skills:

  • Effectively deal with change and shifting priorities
  • Strong and decisive problem solver
  • Proven ability to work effectively in a fast paced and stressful environment
  • Proven ability to multi-task, prioritize workload and meet deadlines
  • Proficient knowledge of function-specific software and computer programs
  • Ability to work independently


For immediate consideration, please send your resume in word.doc format to  LOCAL CANDIDATES ONLY.