Pay Rate: $0
Location: Vancouver BC
Job Type: Contract

Title: Technical Operations Manager

Location: Vancouver

Contract: 12 months - Potential of extension

Team lead role with people and process management, need someone with strong tech lead and PM skills.

Primary Responsibilities:

  • Manage the operations team's day-today activities
  • Continual process improvements to drive greater team and process efficiencies
  • Interface with partner teams to define and develop operational & dev ops capabilities across a portfolio of cloud services
  • Provide weekly operational reports for engineer live-site perspectives and PM client impact perspectives
  • Sprint planning, initiative prioritization and management
  • Contribute to quarterly and yearly operational support strategies
  • Prepare professional reports and regular status updates of initiatives for executive review.


Required Experience and Capabilities:

  • Very organized and detail oriented
  • Service operations processes; pre-production readiness, deployment, monitoring and maintenance
  • Service operations monitoring, alerting, triage and troubleshooting support
  • Incident management and reporting
  • Project management or Dev team management
  • Cross team coordination
  • Hands-on experience with full-lifecycle cloud service development & management
  • Execution focused with a strong attention to detail -- never let a partner promise drop
  • Fosters a healthy unified team culture
  • Strong communication skills


Beneficial Skills and Experience

  • Current Azure services stack
  • Requirements management
  • Data visualization and story-telling
  • Video Streaming

For consideration, please email your resume to Audrey@ifgpr.com with “Technical Operations Manager” in the subject line.

Other opportunities can be viewed at www.ifg-global.com.