Pay Rate: $60,000
Location: Ottawa ON
Job Type: Contract

Title: Contract Management Specialist

Location: Ottawa

Job Description/Requirements

  • Contract Management & Administration in support of the Government of Canada
    • Price file management
    • Traditional contracts/agreements and new, cloud services contracts
      • Cloud Operations support unique to the GC
    • Understanding and communicating pre-sales licensing implications on cloud services sales
      • Accountable for the Life Cycle of the agreement; Revised pricing, Credit/Rebills True-Downs, Price Level Issues/Mergers and Acquisitions/License Transfers. Cloud services adjustments/issues, provisioning
      • Coaching on removing contract blockers for cloud services consumption
  • Post-Sales support and problem resolution/management for cloud services
    • Orchestration of problem resolution required to solve customer and/or partner issues (post-sales)
      • Collaboration with EOU including ATU, STU and CSU as well as services
    • Documentation of the resolutions and building out new processes to assist in resolving these issues during pre-sales, contract signing
    • Responsible for Complex post-sales issues
    • Identify opportunities to reduce pre-and post-sales issues

Skills

  • Extremely strong problem-solving skills
    • Being able to solve problems that do not have a clear answer; potentially have never been seen before and are not linear in nature
    • Creative thinking – ability to look at problems from different points of view and bring forward options to get to a resolution for the customer and/or partner
  • Strong collaborator across cross-functional team(s)
    • Team player
    • Strong communicator – both verbal and written
  • Technical understanding of cloud services (ideal!)
  • Strong organizational skills and project management skills
    • Multi-tasker
    • Ability to build out new processes including documentation
  • Strong understanding of our Microsoft Volume Licensing and execution processes
  • Experience in reporting using Excel and/or Business Intelligence Applications

For consideration, please email your resume to Sydney@ifgpr.com with “Contract Management Specialist” in the subject line.

Other opportunities can be viewed at www.ifg-global.com